7-day easy returns & exchanges
Picked the wrong scent family or size? You can return or exchange any sealed, unopened product within 7 days of delivery, provided it is:
- Unused and unopened, with the seal and shrink-wrap intact,
- With all original packaging intact.
Fragrance is a personal, hygiene-sensitive product — once a bottle is opened and used, it cannot be returned, unless the item arrived damaged, leaking, defective or incorrect (see below). If you are unsure about a scent, start with the Scent Discovery Box.
How to start a return or exchange
- Message us on WhatsApp at +91 90055 13336 with your order number and the item.
- Tell us whether you want an exchange (a different size or scent, where available) or a refund.
- We will arrange a doorstep pickup where available; otherwise we will share the address to ship it back.
Refunds
- Refunds are processed within 3–5 business days after the returned item reaches us and passes a quick quality check.
- Prepaid orders are refunded to the original payment method; COD orders are refunded by UPI/bank transfer.
- Shipping charges (if any were paid) are non-refundable, except when the return is because of our mistake.
Damaged, leaking, defective or wrong item
If you receive a damaged, leaking, defective or incorrect item, tell us within 48 hours of delivery with a photo on WhatsApp — we will arrange a free replacement or a full refund, including shipping.
Questions?
WhatsApp +91 90055 13336 · [email protected] (Mon–Sat, 10 AM – 7 PM).